Cancellation & Refund

Thanga Roja Jewellers believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation and refund policy designed to strictly protect your interests and investments.

• Cancellation requests will be considered only if made immediately after placing the order or digital payment.
• Requests may not be entertained if the digital gold allocation or physical shipping process has already been definitively initiated.
• Perishable Items: Cancellation is not applicable for items like flowers or custom eatables if ordered via our specialized gifting services.

• In case of damaged or defective physical products, the issue must be reported directly to our showroom team within 2 days of receipt.
• If the product received does not strictly meet expectations based on website displays, formal notifications must be sent within 2 days.
• Requests are entertained exclusively after our certified gemologists verify and confirm the cited issue regarding purity or structural damage.

• For specific products under manufacturer warranty, customers are requested to contact the respective manufacturer for direct and authorized service.
• Approved refunds are securely processed within 3–5 business days, returning exclusively to the original digital payment source.